Sun have released support plans to cover OpenSolaris (as in Indiana).
The “Essential” package includes:
- Business hours email & online technical support with 48 hour response (I hope that doesn’t mean an autoreply within 48 hours)
- OpenSolaris releases and package updates
- OpenSolaris bug logging
- Knowledge Base access
- Sun alerts
- SunSpectrum eLearning Library
Cost: $346.34AUD p/year
The “Production” package adds:
- Prompter responses to email and online support requests
- 24/7 Telephone support with 1 hour responses for Priority 1 calls (Whatever priority 1 means and who decides whether it is, I do not know)
Cost: $2308.94AUD
More detail available at Sun off course.
Considering that the last time I checked Microsoft were charging in excess of $80 per call and Applecare can cost up to $2,799 p/year – this is good value for money. It would be great to see this include a few extra bonus’ like perhaps a codec pack to be able to “legally” watch proprietary encoded media and DVD’s.
Balibo Movie
Fluendo Multimedia codecs